Service & Support

OPTOTECH has focussed on OEM & ODM services for more than twenty years. The aim of service & support is to let our clients’ ideas shine in order to mutually provide a total solution to satisfy their demands. The following is what our service and support can do for our clients:

Customized-service

The customer-centric service is set up to meet a variety of enquiries from our clients using advanced technology in both hardware and software aspects.

 • Hardware:
We offer customized design in apparatus, pitch and shape etc.

 • Software:
Our ability to tailor specific function for customer needs, including supporting a variety of operational systems such as VGA, NTSC, PAL and SECAM.

Product maintenance
OPTOTECH provides a maintenance service in the following areas to ensure the quality of product for our clients.
 • Product warranty technical support after you buy.
 • On-site color calibration for LED display product-solving the loss of color shade and uniform brightness of display over time.

Training programme
The training programmes shorten learning cycle for users in the three following areas:
 • The concept and management of system construction.
 • The installation and operation of hardware.
 • The installation and operation of software.

Technical consulting
With abundant practical experience and know-how OPTOTECH is capable of providing consulting service in both pre-sale and post-sale stages.
 • Pre-sale stage is relevant in the definition of customer demands, selection of applicable products and installation scheme.
 • Post-sale stage is relevant to product troubleshooting and upgrade suggestions.

Programme design
The programme design service aims to produce appealing effects and contents on the system product in order to attract viewer’s attention.